Service Hub
Customer service software powered by AI to scale support and drive customer retention.
Service Hub is AI-powered, omni-channel, and connected to marketing and sales data on a unified customer platform. The result? Easily scalable customer support and proactive customer retention that fuels your business growth.
Scale support without adding headcount. Use intelligent routing and custom views to manage tickets. Track performance with SLAs and real-time analytics to keep customers satisfied.
Deliver personalized and omni-channel customer support at scale with an AI-powered help desk and ticketing workspace.
Meet your customers wherever they are by providing personalized support across every channel.
Create sophisticated call flows with interactive voice response phone trees, enable team routing and transfers, and deliver seamless phone support at scale.
Keep response times low and customers happy with automated ticket routing.
Uncover key insights with out-of-the-box reports that help you measure team performance and customer satisfaction in real time.
Help your team solve customer issues faster with AI-powered automation that handles routine tasks and support requests.
With Service Hub's connected data, you can identify opportunities to upsell or cross-sell, track customer satisfaction trends, and drive proactive customer retention.
Manage your book of business, build unique customer health scores, and help your reps prioritize their activities.
Understand what your customers really think with customizable NPS, CSAT, and customer feedback surveys.
Learn from every customer interaction with AI-powered call analytics.
Give your success team instant access to every support interaction, deal stage, and marketing touchpoint in one connected system.
Identify upsell opportunities and strengthen retention with AI-generated follow-ups from every service interaction.
Articles ready in your knowledge base "Sustainable Products".
Built-in AI tools make the most of your CRM data to support your customers 24/7.
Enable customer self-service and reduce incoming tickets while maintaining 24/7 support availability.
Empower customers to get the help they need through a secure customer portal.
Resolve customer inquiries across email and live chat 24/7 with customizable AI automation.
Automatically convert successful support interactions into self-service resources that help customers find answers faster.
increase in ticket close rate after 6 months with Service Hub
of service leaders say Ommicom increased their customer lifetime value
less time closing tickets with Customer Agent
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